Features

• pre-defined problem life-cycle
• closed-loop tracking of hardware and software problem reports
• project role definitions
• immediate up-to-date problem status of your product
• on-line view of the project status for quality assurance
• powerful information sharing
• platform-independent intuitive web-based user interface
• pre-defined categories for attachments to problem reports
  
• analysis
• workaround
• solution description
• regression-test documentation
• release information
• task tracking
• personal notes


• pre- and user-defined queries
• integrated text search engine
• extension of parameter definitions supported
• E-mail based notification on submission and status changes
• history logs
• access control through product-dependend privileges