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Features

  • pre-defined problem life-cycle
  • closed-loop tracking of hardware and software problem reports
  • project role definitions
  • immediate up-to-date problem status of your product
  • on-line view of the project status for quality assurance
  • powerful information sharing
  • platform-independent intuitive web-based user interface
  • pre-defined categories for attachments to problem reports
    • analysis
    • workaround
    • solution description
    • regression-test documentation
    • release information
    • task tracking
    • personal notes

  • pre- and user-defined queries
  • integrated text search engine
  • extension of parameter definitions supported
  • E-mail based notification on submission and status changes
  • history logs
  • access control through product-dependend privileges
                                                                                                                                                                                                                                               
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